Marketed properly, let carefully, managed by people you can reach.
The full service, from the first valuation to the day a tenant hands the keys back. Letting 7%, management 7% — 14% in total, VAT included, and nothing that appears later.
Letting
Finding the right tenant is most of the job.
A void month costs more than the difference between any two agency fees. So does a tenant who leaves after six months, or one who stops paying in month four. Everything below exists to prevent those three things.
- Honest rental valuation, with the evidence it is based on
- Professional photography, floorplan and listing copy
- Rightmove, Zoopla, OnTheMarket and our own applicant list
- Accompanied viewings — seven days a week, including evenings
- Full referencing: employment, income, previous landlord, right to rent
- Tenancy agreement, deposit registration and compliance paperwork
Management
The part that lasts for years.
Letting is a few weeks. Management is the rest of the tenancy — and it is where a small agency is genuinely different from a branch network, because the person who answers already knows your boiler.
Collection and arrears
Rent collected, reconciled and paid to you with a clear statement. Late payments are chased the day they are late, and you hear about it the same day.
Repairs and emergencies
Reported through us, quoted before the work starts, and handled by our own contracted team. Emergencies are dealt with at the time they happen, not on Monday.
Compliance and certificates
Gas safety, EICR, EPC, smoke and CO alarms, selective licensing where it applies. Renewals are diarised so nothing lapses without you knowing.
Inspections
Periodic visits with photographs, so you can see the condition of the property without flying in for it.
Renewals and notices
Renewal negotiated before the tenancy runs out, or notice served correctly if it is time for a change. Both are planned, not reactive.
Check-out and deposit
Inventory check-out against the original schedule, dilapidations negotiated, deposit resolved — and the property re-marketed before it stands empty.
Flexible arrangements, where the building allows them.
Short lets suit some owners well: a property you use yourself part of the year, a flat between sales, or a corporate area where three-month tenancies pay better than twelve-month ones.
They also carry rules that catch people out — the 90-night limit on short-term letting in London, lease clauses that forbid it, and buildings whose management companies will object. We will tell you which of those apply to your property before you commit to a strategy, not after.
Our own team, contracted directly with us.
Most agencies subcontract repairs and add a margin. Ours are contracted to us at pre-negotiated rates, which is why a repair through us usually costs less than the same repair arranged for you by a larger agency — and why it happens sooner.
Pre-negotiated rates
You see the quote before the work starts, at the rate we have agreed with the trade — not at a rate with our margin folded into it.
Same people every time
The team knows the buildings and, often, the specific property. That is the difference between a two-hour visit and a second appointment.
From a dripping tap to a refurbishment
Redecoration between tenancies, kitchens and bathrooms, and the small jobs that quietly decide whether a tenant renews.
When to extend, and what it will realistically cost.
A lease dropping towards 80 years is the single most expensive thing most London owners ignore. Below that line the premium rises sharply because marriage value enters the calculation — and the flat becomes harder to sell and harder to mortgage at the same time.
We will tell you where your lease stands, put you in front of a valuer and a solicitor who do this daily, and stay involved through the process. We do not charge for the introduction, and we will say plainly if the honest answer is that it can wait.
Check the years remaining
From the title register, not from memory — owners are frequently wrong by several years.
Understand the cost of waiting
An indicative premium now, and what the same extension is likely to cost in three years' time.
Serve notice and negotiate
Valuation, notice, and negotiation with the freeholder, handled by people who do it for a living.
Valuation, marketing, viewings, referencing and tenancy set-up.
Rent, repairs, compliance, inspections, renewals and check-out.
Against 21.6% at other agencies operating in Central London, once VAT is counted on both sides — a difference of 7.6 points.
Third-party costs — inventory, EPC, gas safety, licensing where it applies — are passed on at cost and always shown to you before they are incurred.
Start with an honest valuation.
Tell us the address and what you would like to happen. We will come back with the number, the reasoning behind it and the fee in writing.
Request a valuation