Henry Wills
Lettings & valuationsTwelve years across Kensington and Chelsea. Gives the number a property will achieve, then explains how he got there.
English
About the agency
A small team, on purpose.
We are a boutique real estate agency based in Central London, built on a simple principle: every landlord deserves a personal, attentive and genuinely expert service — not a call centre.
London --:--
24/7 — someone is on hand, not an out-of-office reply
Shanghai --:--
Why the size is the point.
A branch network has to keep every desk busy, which is why it wins instructions on valuation and loses them on service. We take on a limited number of properties at a time, and the person who valued your flat is the person who will call you about it in eighteen months.
It also explains the fee. 14% including VAT is not a discount that will be quietly corrected next year — it is what a small team with low overheads costs to run, and it is the same number for a one-bedroom flat in Bayswater and a house in Chelsea.
We are not a letting agency that also does other things. We handle sales, maintenance, lease extensions and buying advice for the same owners, because those are the questions that come up over the years you own a property.
How we work
01
One named contact
Not a department and not a rota. The same person, who knows the property, the tenant and what you decided last time.
02
Honest numbers first
A valuation you can act on, including when the honest answer is lower than you hoped or means waiting a season.
03
Available when it matters
Round the clock, every day — for landlords and tenants alike, in English or Mandarin. Emergency maintenance included.
The team
Five people. You will know all of them.
Two of us are native Mandarin speakers, so the Chinese desk is not a service we outsource — it is people who sit in the same room.
Yuan Li · 李 媛
Chinese desk · lettingsNative Mandarin speaker. Looks after landlords in mainland China and Hong Kong — from first viewing to HMRC paperwork.
中文 · English
Sofia Brandt
Property managementRuns the managed book: inspections, renewals, deposits. The person your tenant reaches when something breaks.
English · Deutsch
Zhen Hao · 郝 振
Chinese desk · sales & investmentNative Mandarin speaker. Advises buyers from Beijing and Shanghai on what to buy — and, more often, what to walk away from.
中文 · English
Tom Okafor
Maintenance & projectsRuns our contracted trades and the out-of-hours line. Answers at 2am if a property needs it.
EnglishWhoever picks up, you get a person.
Not a rota and not a department. Tell us about the property and we will say which of us will be looking after it.
Talk to the team
Our Mandarin desk
Built in, not bolted on.
A significant part of our business is Chinese landlords investing in Central London. Several members of our team are native Mandarin speakers — so the conversation happens directly, in the language you think in, with someone who understands why the question was asked.
That includes the practical parts: WeChat rather than email if you prefer, statements you can read, and the HMRC non-resident landlord paperwork handled so your rent is not taxed at source unnecessarily.
Areas we cover
Zone 1 and the prime areas around it.
We stay inside an area we can reach quickly and know street by street. Outside this map, we would rather refer you to someone who works there properly than take the instruction anyway.
KensingtonW8
ChelseaSW3
Notting HillW11
BayswaterW2
BelgraviaSW1
MaryleboneW1
City of LondonEC
HammersmithW6
BatterseaSW11
PutneySW15
A boutique agency. A personal service. A team that speaks your language.