Lettings, management and sales in Central London
Mayfair · Knightsbridge · Belgravia · Chelsea · Kensington · Marylebone
Personal, attentive and genuinely expert — not a call centre.
Central London property, personally handled.
We let, manage, sell and maintain property across Zone 1 and the surrounding prime areas. One small team, a Mandarin-speaking desk, and fees that leave more of the income with you.
Annual fees on a fully managed let, both shown with VAT included. Our 14% already contains it; other Central London agencies typically quote 18% and add VAT on top, which comes to 21.6%.
A small book, looked after properly.
We hold a limited number of properties at a time. Everything below is managed or marketed by the same people you would speak to.
We don't see ourselves as a letting agency. We see ourselves as your real estate partner.
Letting and management is where most landlords start with us. Sales, maintenance, lease extensions and buying advice are where the relationship usually goes next — all handled by the same people who know your property.
Lettings & Management
End-to-end: honest valuation, marketing, referenced tenants, and day-to-day management once they move in.
Read more → 02Sales
Support for landlords ready to sell — priced on what the property will actually achieve, not on what wins the instruction.
Read more → 03Short Lets
For landlords open to more flexible arrangements, where the property and the building allow it.
Read more → 04Maintenance
Our own vetted team, contracted directly with us — so you get pre-negotiated pricing instead of a marked-up invoice.
Read more → 05Lease Extensions
Guidance through the extension process, and a straight answer on whether it is worth doing now or later.
Read more → 06Investment Advice
What to buy, and a clear explanation of the different routes and sources for acquiring property in London.
Read more →Not sure which of these you need? Tell us about the property How we work, step by step
14% inc. VAT
Landlords should keep more of their income.
No tiers to decode, no bolt-ons that appear on the first statement. Two fees, one number, and the same level of attention whichever one you use.
Day-to-day management of the tenancy, the property and the paperwork.
Valuation, marketing, viewings, referencing and tenancy set-up.
Against 21.6% at other agencies operating in Central London, once VAT is counted on both sides — a difference of 7.6 points.
That gap is not a discount and it is not an introductory rate — it is what a small team costs to run compared with a branch network. The service does not get thinner to pay for it.
Get the fee in writing A valuation and a written fee, with no obligation.
我们说中文
A team that speaks your language — and reads the room the same way.
A significant part of our business is built around Chinese landlords investing in Central London. Several members of our team are native Mandarin speakers, so nothing is lost in translation — and nothing has to be explained twice.
- Communication in your own language, with no room for misunderstanding
- A genuine understanding of Chinese investment priorities and expectations
- Shared cultural context, which is what actually makes the process smooth
This isn't a translation service bolted onto a standard offering — it is built into how we work.
Every property treated as if it were our own.
We take on a limited number of instructions at a time. That is the whole reason the next five steps happen properly rather than quickly.
An honest rental valuation
The number your property will actually achieve — not the one that wins us the instruction and gets revised down later.
Marketing and finding suitable tenants
Photography, portals and our own applicant list. We market to fill the property well, not merely fast.
A shortlist, not a scramble
You see a considered shortlist of prospective tenants, with what we know about each of them.
Full reference checks
Employment, income, previous landlord and right to rent — completed before anyone signs anything.
The right tenant, not the fastest one
A tenant who stays two years is worth more than one who moves in a week earlier. We will tell you which is which.
The part we are judged on.
Three of our landlords, in their own words. Every one of them can be reached for a reference — ask us.
They found a tenant in nine days at the number they promised, not the number that won them the instruction. Three renewals later, the same person still answers my calls.
我人在上海，最看重的是沟通没有障碍。文件在签字前先用中文解释清楚，报表看得懂，回复也快 — 这几年一次误会都没有。
I had two agents quoting 18% plus VAT and talking about branch networks. Harlow & Vane quoted one number, put it in writing, and it has not moved since.
Ask for a reference We will put you in touch with a landlord in your position.
Support and maintenance, 24 hours a day.
Larger agencies run on office hours. Property doesn't. A boiler fails on a Sunday, a tenant loses keys at midnight, an owner in Shanghai wants an answer at what is 3am here — someone answers, and our maintenance team is on call around the clock, not just in working hours.
Including the uncomfortable ones.
If you're cheaper, what's missing?
Branch offices, a call centre and a marketing budget. What is not missing: the valuation, the photography, the portals, the referencing, the inspections, or the person who answers when you call. A small team with low overheads can charge 14% and still run properly — a network of high-street branches cannot.
Is the 14% charged on top of anything else?
No. Management 7% and letting 7% is the whole commercial arrangement, and VAT is already inside that 14%. Third-party costs that exist whoever you use — inventory, EPC, gas safety, licensing where it applies — are passed on at cost and shown to you before they are incurred.
What happens if the tenant stops paying?
We chase it the day it is late, tell you the same day, and set out the options honestly — including the ones that cost you money. We do not have a guarantee scheme; if you want rent guaranteed regardless of the tenant, we will explain how rent protection insurance works and what it really covers.
I'm overseas. How does that actually work?
Roughly a third of our landlords are. You get one named contact, updates in the language and channel you prefer — including WeChat — and we handle HMRC's non-resident landlord requirements so your rent is not taxed at source unnecessarily.
Do you tie me into a long contract?
Management runs on the tenancy and can be ended with notice — the terms are in the agreement in plain English before you sign, not in a schedule you find later. If we are not doing a good job, you should be able to leave.
Still unanswered? Ask us directly
Questions our landlords actually ask.
No market commentary, no press releases — just the answers we would give on the phone.
Tell us about the property.
We will come back with an honest rental valuation, what we would do to achieve it, and the fee in writing. No obligation, and no follow-up campaign if the answer is not now.